Policies

You will receive 2 reminders prior to your appointment time.

* An email and text message reminder 3 days before to confirm your appointment.

* An email and text message 2 days before your appointment.

*If you do not confirm your appointment 24 hours before your appointment time, your appointment will be cancelled and you will be notified via email and text message. (I have been VERY lenient on this policy, but WILL be enforcing this so pleaseeeee just confirm for me!)

*If a client is a no show (meaning no contact with me prior to your appointment) your card on file will be charged 100% of the services scheduled. If there is no card on file then 100% of the services scheduled must be paid before you schedule a new appointment. I allow only TWO no shows, after that you will kindly be asked to find a new place to go for waxing. 

I have a 7 minute grace period. If it exceeds, you may need to be rescheduled and you will be charged a 50% fee of your service(s). If you have multiple services and I am unable to complete all the services due to tardiness then there will be 50% of the services not completed added to your total for the appointment. If I AM running behind there will be no penalty. I believe in giving people grace and I usually do everything in my power to make it work but please do the same for me =)

I ask that you give me a 24 hour notice prior to your appointment time if you need to cancel. Your credit card on file will be charged 50% of the scheduled services if you cancel after that time frame. If there is no credit card on file then 50% of the services scheduled must be paid before a new appointment is made. The same rules apply with rescheduling. Please reschedule your appointment 24 hours prior to your appointment time. You can reschedule through your confirmation email or text.

If you have services on your appointment that you decide you don’t want, please let me know 24 hours beforehand. If you do not change the appointment or let me know 24 hours before then you will be charged 50% of the services not completed. If services are taken off of the appointment, that allows me to change the duration of your appointment, therefore opening space for another client. If your credit card declines or there is no credit card on file, all charges must be paid before a new appointment in made.

If a client cancels TWO APPOINTMENTS back to back, you will no longer be allowed to prebook and will have to book on your own through my website.

PLEASE try your best to come to your appointment alone, if you need to bring a child I’m okay with that, BUT they need to please be well behaved and out of the way. If they have an iPad or phone PLEASE have it turned down very low or bring headphones.